Normally, my days are filled with fun times. I enjoy being a plumber. I enjoy meeting and working for most of my customers. However, there are some days…
Man, you just wish you could recognize these days or jobs before you have to walk through them. I got a call from an elderly man who needed to have his toilet unclogged. I got there and assessed the situation. I tried to unclog the toilet. However, I recognized that this was worse than I had imagined or ever seen. After hours of trying to get the clogged unstuck, I recognized that something much worse was going on than a simple clogged toilet. Also, I touched base with a resource that I use a lot for help at Best Plumbers.
What I recognized was happening was that this elderly gentleman was throwing food into his toilet. After talking with him and recognizing the pieces of food around the toilet, I begin to think this was going to bad. After talking to the gentleman about this, I told him it was going to take a lot of work and a lot of money to get this thing unclogged. I was going to have to be there for a few days finding the exact source of where the clog was.
I started working on the project. About a day into the project, the man’s son came for a visit from out of town. I explained to him what I was doing and the cost behind it. He went crazy on me. He started yelling and cussing at me over the cost. He was yelling at me that I was taking advantage of his dad. He went on for about 5 minutes before I walked out.
I got into my car to calm down. Either I could leave and lose the money on the days work or I could go back in. I went back in. I explained to the son who I was and I gave him 2 solid references to let him know my character. I encouraged him to call these references to ask questions about my character. Then, I picked up my tools and walked out.
Five days later I got a call from the elderly gentleman. His son had gone back home. They had called 3 other plumbers. Each plumber said the same thing accept they wanted to charge him 2x more what I was charging. He apologized for his son’s behavior and asked if I would return. I agreed ad was able to get back in the next week to finish the job.
Story submitted by Fayetteville Plumbing. Here is their website- http://www.plumbersinfayettevillenc.com/